Privacy Policy

1. Introduction

Welcome to Storage AI. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered warehouse inventory management platform, including our website, web application, and mobile applications (collectively, the "Service").

By using Storage AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, company name, phone number, and password when you create an account.
• Billing Information: Payment card details, billing address, and transaction history processed securely through Stripe.
• Inventory Data: Product names, descriptions, SKUs, barcodes, images, pricing, stock levels, expiration dates, and location information you upload to manage your warehouse inventory.
• Communications: Messages, feedback, and correspondence you send to our support team.

2.2 Information Collected Automatically

• Usage Data: How you interact with our Service, including search queries, features used, pages visited, and time spent.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Search Data: Text queries, voice commands (converted to text), and images uploaded for search purposes.
• Analytics Data: Performance metrics, error logs, and diagnostic information to improve our Service.

2.3 Information from Third Parties

• Authentication Providers: If you sign in using Google or other OAuth providers, we receive your name and email from those services.
• Payment Processors: Stripe provides us with transaction confirmation and limited payment information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI-powered inventory management Service
• Process your searches using text, voice, image, and barcode recognition
• Generate AI-powered analytics, recommendations, and forecasts for your inventory
• Send you alerts about low stock, expiring items, and demand spikes
• Process your subscription payments and manage your account
• Respond to your inquiries and provide customer support
• Send you important updates about our Service, including security notices
• Analyze usage patterns to improve our AI models and user experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms

4. AI and Machine Learning

Storage AI uses artificial intelligence and machine learning technologies to provide our core services:

• Search Processing: We use Vectorize.io to process text, voice, and image queries to find relevant inventory items.
• Predictive Analytics: Our AI analyzes your inventory data to generate sales forecasts and recommendations.
• Image Recognition: When you upload images for search, our AI processes them to identify products.
• Voice Processing: Voice commands are converted to text using speech recognition technology.

Your inventory data is used solely to provide services to you and is not used to train general AI models shared with other customers. Enterprise customers may opt into custom AI model training for their specific needs.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our Service, including Firebase (hosting and authentication), Stripe (payments), and Vectorize.io (AI processing).
• Team Members: Other users within your organization who have been granted access to your account.
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of our assets.
• With Your Consent: When you explicitly authorize us to share information.

We do not sell your personal information or inventory data to third parties.

6. Data Security

We implement robust security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• SOC 2 Compliance: We maintain SOC 2 Type II certification for security controls
• Access Controls: Role-based access controls and multi-factor authentication
• Regular Audits: Ongoing security assessments and penetration testing
• Daily Backups: Automatic daily backups with secure offsite storage
• 99.9% Uptime SLA: Redundant infrastructure for high availability

7. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. Data retention periods vary by plan:

• Starter Plan: 7-day data history
• Professional Plan: 90-day data history
• Enterprise Plan: Unlimited data history

Upon account deletion, we will delete or anonymize your data within 30 days, except as required by law or for legitimate business purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Export your inventory data in common formats (PDF, Excel, CSV)
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@storage-ai.com.

9. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on the following legal bases:

• Contract Performance: Processing necessary to provide our Service
• Legitimate Interests: Improving our Service and preventing fraud
• Legal Obligations: Compliance with applicable laws
• Consent: When you explicitly consent to specific processing

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during such transfers.

11. Children's Privacy

Storage AI is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you signed in to your account
• Remember your preferences (theme, language)
• Analyze how our Service is used
• Improve performance and user experience

You can control cookies through your browser settings. Disabling certain cookies may limit your use of some features.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our Service. Your continued use of Storage AI after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: